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Merchant of the Month

Novmeber Merchant of the Month

Pipe Works Services



The Madison Chamber of Commerce has selected Pipe Works Services, Inc. as the winner of the Merchant of the Month award for November.
Pipe Works was established in August of 2000 and is owned and operated by Paul Giglio, a resident of Madison.
Located at 33 River Road in Chatham, Pipe Works Services is the local resource for energy savings and improved home comfort in New Jersey. It’s services include heating, cooling, plumbing, foam insulation, excavation, water proofing, water conditioning and indoor air quality.  
The Pipe Works team is passionate about helping customers create comfortable, healthy spaces that will last for years, Giglio said. They specialize in Lennox furnaces and condensers, the HALO 5 Water Conditioner, the RGF Reme Halo Air Purifier, Rheem water heater, and Water Commander water-powered sump pumps.
Pipe Works has a reputation that is built on fast response and effective service, and it strives to exceed their client’s expectations.
Giglio describes Pipe Works as a 21st Century company. "We are constantly innovating rather than following the crowd." Except for mandatory permits,  technicians in the field utilize wireless tablets with editable PDFs. Documents are shared with customers via email, unless they specifically request paper.  
​​Pipe Works ​employees are always well-groomed, dressed professionally, and as polite as can be. "​Our hope is that just meeting one of our technicians is enough for you to call our company for service," said Giglio. "We want to look sharp, be professional, and be reliable."
Once inside the home, PipeWorks professionals make it a point to offer options. "Our job is not to sell anything to anyone, it is to help them buy what fits their needs.  From fixing a part, to replacing the entire system, we will let you know what your options are, and deliver these options in an aesthetically pleasing presentation folder complete with appropriate literature." 
​The company’s fleet of service vehicles

 professionally wrapped with the Pipe Works brand. ​"​Our trucks do a great job of advertising our merchandise," said Giglio. "W​e make sure that they are frequently rewrapped to showcase our most current product offerings in the most appealing way possible.​" 

Pipe Works offices sit on a well manicured, seasonally decorated property that is reflective of the nature of the company. For power, the building has solar panels and a back-up generator. A showroom is inside is for customer’s use and employess are ready to assist in any way possible, Giglio said.  
Giglio and his staff build interest through social media and a comprehensive website. "Customer reviews are responded to on every platform, usually within hours if not sooner." said Giglio. "We have a YouTube channel, Facebook, Twitter, a Google Plus page, and are proud to now be on Instagram. Our social presence allows for a different kind of dialogue with customers, and our website provides more information than you could ever need."  
Pipe Works website includes service information complete with videos, job pictures, reviews and customer testimonials. 
Giglio keeps his customers coming back with ultimate customer service. "A live person will always answer the phone. We have 24/7 service and a 100% satisfaction guarantee. We will always leave your home cleaner than we found it, and if for whatever reason you are not happy with the equipment, we will rip it out and refund your money," said Giglio. "We take our satisfaction guarantee seriously, and will do everything possible to make sure the customer is happy."
PipeWorks Services is the 80th Madison business to win the Merchant of the Month Award. Winners receive an engraved blue brass plaque and the distinctive, blue Merchant of the Month banner that travels from winner to winner. The entire list of winners since the establishment of the program in 2007 is posted at the Chamber’s website 

PipeWorks has been a Chamber member for many years. "We will continue to build a strong relationship with the Chamber," said Giglio. “For us, it is very important to be a part of the community in more ways than a physical address."​​
Pipe Works Services is certified through NATE and ACCA. They maintain an A+ rating through the Better Business Bureau, and have been awarded the Super Service Award from Angie’s List.  Pipe Works proudly sponsors the Fishawack Festival, which supports local organizations, and the Chatham High Scholarships Fund. It also sponsors the North Central NJ Walk for Autism, the signature event of Autism Speaks. Pipe Works sponsored the Madison Chamber of Commerce 2014 Home Expo.
Paul lives in Madison with his family, which is active in the community. His children are in school.  
Pipe Works employees ​are from Summit, Chatham, New Providence, Berkeley Heights and Madison. Many of ​them were​ born and raised in the area.​ ​"​This truly is our home, and we feel a deeper connection to the community than many companies may have,” said Giglio.​ ​"​It is a moral obligation to give back to the communities that have given us all so much. This is a great place to own a business, Madison and the surrounding area is our home. The people of Madison represent friends and family for many of us, and they are all our neighbors​."​
PipeWorks Services can be reached at 973-635-3111 or It’s website is

The Madison Chamber of Commerce is a non-profit, independent business league that was founded in 1943. The Chamber’s mission is to support and promote its dues-paying members and to enhance the economic well being of Madison. The Chamber has over 180 member businesses and non-profits. 

For additional information about the Chamber, contact 973-377-7830 or The Chamber’s website, which features an events calendar, a membership directory and other resources, is located at



Merchant of the Month Award Recipients:

  1. Gerlachs Jewelers - May 2007.
  2. Coviello's - July 2007.
  3. T&J Service Center, Inc. - Aug 2007.
  4. J.M. Egan - Sept 2007.
  5. Blush - Nov 2007.
  6. Traditional Okinawan Martial Arts - Dec 2007.
  7. Madison Car Wash & Detail Center - Jan 2008.
  8. Top Notch - Feb 2008.
  9. Statements - March 2008.
  10. Empire Szechuan - April 2008.
  11. Rose City Jewelers - May 2008.
  12. European Elegance - June 2008.
  13. Town & Country Home - July 2008.
  14. Main Street Submarines - Sept 2008.
  15. Madison Bicycle Shop - Oct 2008.
  16. Wild Things - Nov 2008.
  17. J&M Home & Garden - Dec 2008.
  18. Madison Honda - Feb 2009.
  19. Resto - April 2009.
  20. Hollenbach Family Chiropractic - May 2009.
  21. Museum of Early Trades & Crafts - Aug 2009.
  22. Rose City Collision - Nov 2009.
  23. Cramers Carpet One - Dec 2009.
  24. The Chocolate Rose Shoppe - March 2010.
  25. Hey Cupcake! - Nov 2010.
  26. Creighton Edward – Dec 2010.
  27. Tons of Toys – Jan 2011.
  28. Maison Décor – Feb 2011.
  29. d torr boutique – April 2011.
  30. Schnipper’s – May 2011.
  31. Doddlebugz – June 2011.
  32. Plaza Lanes – July 2011.
  33. Somerset Hills Bank – Oct 2011.
  34. The Provident Bank – Nov 2011.
  35. Takuma – Dec 2011.
  36. Starting Line Sports – Feb 2012.
  37. Gary’s Wine & Marketplace – March 2012.
  38. Drip Coffee – April 2012.
  39. DownTown Salon – May 2012.
  40. PC Problems - June 2012. 
  41. Coccia Realty - July 2012
  42. Blue Ridge Mountain Sports - August 2012
  43. Upholstery Plus - September 2012
  44. Poor Herbie's - October 2012
  45. Hair We Are - November 2012
  46. Madison Vaccum - December 2012
  47. The Blue Purl - January 2013
  48. The Nautilus Diner - February 2013
  49. Hilltop Community Bank - March 2013
  50. Salvatore Minardi Salon - April 2013
  51. Main Street Wine Cellars - May 2013
  52. Prima - June 2013
  53. July 2013
  54. August 2013
  55. Sprouts Consignment - September 2013
  56. Honor Tree Service - October 2013
  57. Madison Pet Shop - November 2013
  58. Erezuma Architect - December 2013
  59. San Francisco Mercantile - January 2014
  60. La Rosa Chicken & Grill - February 2014
  61. Madison Pharmacy - April 2014
  62. Madison Mane Salon - May 2014
  63. Rob's Bistro - June 2014
  64. Odell & Critchley - July 2014
  65. Dental Office of Dr. Allison Adams - August 2014
  66. La La Land - September 2014
  67. Wireless Zone - October 2014
  68. November 2014
  69. December 2014
  70. Waverly TV- January 2015
  71. Wireless Zone- February 2015
  72. Investors Bank- March 2015
  73. Blue Wasabi- April 2015
  74. Stewart-Morris, Awards, Gifts & Flags- May 2015
  75. Tons of Toys- June 201
  76. Madison Area YMCA- July 2015
  77. Firehouse Restaurant- August 2015
  78. September 2015
  79. Rose City Transmission- October 2015
  80. Pipe Works Services- Novmeber 2015
  81. Madison Tire- December 2015